Door Entry Direct Shipping & Returns Policy

Shipping & Returns


All goods are sent by DPD next day carrier to UK destinations. Carriage is FREE OF CHARGE for orders over £50 + VAT on a next working day service (according to DPD terms and conditions). Next Day means next working day and therefore excludes weekend deliveries.

Please Note: All next day deliveries are subject to stock availability. Please check stock with our sales team (Call 0208 621 6210) if your delivery is time critical.

For other destinations please add the relevant carriage to your Shopping Cart.

Returned Goods - Faulty

Goods returned for repair, credit or replacement must be accompanied by our Faulty Goods Returns form indicating the nature of the suspected defect, showing clearly the returnee’s full name and address and giving proof of purchase from “The Company”. Repair charges will be incurred for any goods returned outside the manufacturers warranty period, goods damaged through misuse or goods returned as faulty for which no fault is found.

Returned Goods - Not required

Goods returned for credit will only be accepted at our discretion if they are in their original boxes, accompanied with our Not Required Returns form, complete with instructions etc., undamaged and considered resalable.  We cannot accept any special or engraved panels as returns for credit, this includes items which are not standard stock.  Inspection and restocking fees will be charged according to the following time frames.

Within 14 days  . . . . . 0%
Within 30 Days  . . . . . 10%
Within 60 Days  . . . . . 20%
Within 90 Days  . . . . . 30%

Under no circumstances, will items older than 90 days, be accepted as returns for credit. A minimum handling charge for all goods returned for credit at our discretion.


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