Conditions of Use


Terms and Conditions of Sale

This agreement shall be in accordance with English Law and supersedes any previous Agreement between the buyer and the seller. The placing of an order shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract.

1. Price

Prices are believed to be correct at time of going to press but may vary without notice. Goods will be invoiced at the price ruling at the date of dispatch and we reserve the right to amend any errors or omissions. Value Added Tax will be added at the time of invoicing.

2. Payment

Approved accounts are strictly net monthly. For un-established clients, payment should be sent with order. If you wish to apply for credit facilities, apply on our application forms signed by an authorised officer. Whilst payment remains overdue we will refuse any further goods or services until the account has been brought up to date. Any company who is continually late in paying will have their credit facilities withdrawn. There will be a charge on each occasion for any cheque rendered in payment where the cheque has to be represented or is initially refused. Interest will be charged on overdue accounts at 2.5% per calendar month or part thereof from the date of the invoice or supply whichever is earlier. Should it become necessary to take legal action to recover monies owed all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.

3. Delivery

If no specific instructions are included in the customers order, consignments will be dispatched by our normal route and mode of transport to the usual destination or the destination indicated on the customers order. Door Entry Direct Ltd accept no responsibility for errors where written confirmation has not been received. Every effort is made to meet quoted delivery dates, but it is impossible to guarantee them. Door Entry Direct Ltd shall not be liable in any way for failure to deliver on time whatever the reason.

4. Loss In Transit

All goods are packed to ensure safe carriage, and Door Entry Direct Ltd cannot accept responsibility for loss or damage in transit. Complaints of loss or damage must be notified to the carriers and to Door Entry Direct Ltd within 3 working days of the date of delivery; a claim must similarly be made within seven days of the date of delivery.

5. Acceptance Of Goods

We reserve the right to require the customers to take delivery of goods ordered at the agreed times, or, where goods cannot be accepted at these times, to render invoices for instruments completed, payments to be effected within our stated credit terms.

6. Repairs

Goods returned for repair must be accompanied by The Company’s Returns Form indicating the nature of the suspected defect, showing clearly the returnee’s full name and address and giving proof of purchase from Door Entry Direct Ltd. Repair charges will be incurred for any goods returned outside the manufacturers warranty period, goods damaged through misuse or goods returned as faulty for which no fault is found.  Minimum product testing fee £30.

7. Advance Replacement

Replacement items for goods not manufactured by Door Entry Direct Ltd will only be arranged after prior agreement with the manufacturer. The warranty on all goods supplied by Door Entry Direct Ltd is on a return for repair basis and not to send out advance replacements. At our discretion and only to credit account holders Door Entry Direct Ltd may agree to send out advance replacements though this service is not to be expected. Door Entry Direct Ltd shall not be liable in any way for failure of any product supplied. In particular Door Entry Direct Ltd shall not be liable for labour costs involved in replacing faulty items or fault finding.  Advance replacements are supplied on the understanding that the original goods will be returned within 14 days of issue.  If the original goods are not returned with 14 days then the invoice covering the advance replacement goods will become due and no credit note will be issued.

8. Returned Goods

Goods returned for credit will only be accepted if they are in their original boxes, complete with instructions etc., undamaged and considered resalable to avoid incurring additional charges.  We cannot accept any special or engraved panels as returns for credit, this includes items which are not standard stock.  Minimum inspection and restocking fees will be charged according to the following time frames.

  • Within 14 Days  . . . . . 0%
  • Within 30 Days  . . . . . 0% (Pre agreed Sale Or Return items only)
  • Within 30 Days  . . . . . 10%
  • Within 60 Days  . . . . . 20%
  • Within 90 Days  . . . . . 30%

Under no circumstances, will items older than 90 days, be accepted as returns for credit.

If packaging is opened a product testing fee of £30 may be charged (in addition to the above restocking fees, at our discretion.

9. Refunds

Refunds are only available to RETAIL customers for goods returned within 14 days and returned goods are in brand new condition. When returning goods for refund after 14 days we reserve the right to charge additional 10% fee. For Example: Within 30 days the fee would be (10% + 10%) = 20%.

Please click here for The Which Guide to your rights.

Trade and/or credit account customers will NOT be refunded. Trade and/or credit account customers receive a trade discount and are therefore treated as Trade rather than Retail customers. In practice this means that as a Trade customer you are not entitled to a refund and will receive a credit note against future purchases

10. Suitability Of Product

We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. Verbal instructions are accepted on the basis that Door Entry Direct Ltd will not be held responsible for mistakes arising there from.

11. General

In accordance with Door Entry Direct Ltd policy of progressive improvement, we reserve the right to alter the specification and / or price or any article without prior notice without incurring any liability. All information and data given in company literature is subject to variation and is for general information only. All goods or services referred to on outstanding invoices due to Door Entry Direct Ltd by the Buyer shall remain the absolute property of Door Entry Direct Ltd until payment of all invoiced amounts have been received and cleared.

In the event of default by the Buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers directors either individually or collectively. It is a condition of trading that such directors will indemnify Door Entry Direct Ltd for all costs and losses due howsoever caused. Items and goods recovered returned or undelivered for which payment cannot be realised such as installation or services must be paid for by the Buyer's directors as they are at the time default either individually or collectively from their own arranged resources and paid direct to Door Entry Direct Ltd within 30 days of the Buyer's default.

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