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Conditions of Use

Terms and Conditions of Sale

This agreement shall be in accordance with the English Law and replaces any previous agreement between the buyer and the seller. The placing of an order confirms acceptance of the following terms and conditions. Only our terms shall apply, and they shall not form part of any other contract.

1. Price

1.1. Goods sold will be invoiced at the ruling price at the date of despatch, and we reserve the right to amend any errors or omissions. 

1.2. Value Added Tax (VAT), will be included when invoicing.


2. Payment

2.1. Approved accounts are strictly net monthly. Un-established clients should send their payments with the order. 

2.2. If you wish to apply for credit facilities, apply through our application form and have it signed by an authorised officer. 

2.3. During the period where payments remain overdue, we will refuse any further goods or services until the account is brought up to date. Any company who is continually late with payments will have their credit facilities withdrawn. 

2.4. Each occasion a cheque is given as a form of payment and needs to be represented or gets initially refused will incur an additional charge. All accounts that are overdue will incur interest charged at 2.5% per calendar month or part thereof from the date of the invoice or supply whichever is earlier. Should it become necessary to take legal action to recover monies owed; all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.


3. Delivery

3.1. If there are no specific instructions included in the order, consignments will be sent by our regular route and mode of transport to the usual address or the destination shown on the customer's order. 


3.2. Door Entry Direct Ltd does not accept any responsibility for errors when we have not received written confirmation. Every effort is made to meet quoted delivery dates, but it is impossible to guarantee them. 

3.3. Door Entry Direct Ltd shall not be liable in any way for failure to deliver on time whatever the reason.


4. Lost in Transit

4.1. Complaints of loss or damage must be reported to the courier, and to Door Entry Direct Ltd within three working days, and claims made within seven working days from the delivery date. 

4.2. All goods are packed to ensure safe carriage, and Door Entry Direct Ltd cannot accept responsibility for loss or damage in transit.

5. Acceptance of Goods

5.1. We reserve the right to require the customers to take delivery of goods ordered at the agreed times, or, where goods cannot be accepted at these times, to render invoices for instruments completed, payments to be effected within our stated credit terms.

6. Repairs

6.1. Goods returned for repair must be accompanied by the company’s returns form indicating the nature of the suspected defect, showing clearly the returnee’s full name and address and giving proof of purchase from Door Entry Direct Ltd. 

6.2. Any goods returned outside of the manufacturer's warranty period, damaged through misuse, or returned as faulty, but were found to be without fault will incur repair charges. 

6.3. Minimum product testing fee £30.

7. Advance Replacement

7.1. Any goods that are not produced by Door Entry Direct Ltd will only have a replacement arranged after a prior agreement with the manufacturer. 

7.2.The warranty on all goods supplied by Door Entry Direct Ltd are on a 'return for repair' basis and are not to send out advance replacements.

7.3. Door Entry Direct Ltd may agree to send out an advance replacement at their discretion for credit account holders only, however, this service is not to be expected.

7.4. Door Entry Direct Ltd shall not be held accountable in any way for the failure of any product supplied. 

7.5. Door Entry Direct Ltd shall not be made liable for any labour costs involved in replacing faulty items or fault finding. 

7.6. Advance replacements are supplied, however, the original goods must be sent back within 14 days of the issue date. If within 14 days the goods are not returned, the invoice covering the advance replacement will become due, and there will be no credit note issued.

8. Returned Goods

8.1. Goods returned for credit will only be accepted if they are returned undamaged, in their original boxes alongside all the relevant instructions, and considered resalable to avoid incurring additional charges. We are unable to accept any custom made, or engraved panels as returns for credit, this includes items which are not part of our standard stock.  

8.2. Inspection and restocking fees will incur a charge according to the following time-frames:
Within 14 Days  . . . . . 0%
Within 30 Days  . . . . . 0% (Pre-agreed Sale Or Return items only)
Within 30 Days  . . . . . 10%
Within 60 Days  . . . . . 20%
Within 90 Days  . . . . . 30%

8.3. Under no circumstances, will items older than 90 days, be accepted as returns for credit.


8.4. If for any reason the packaging is opened, a product testing fee of £30 may be charged (in addition to the above restocking fees, at our discretion).


9. Refunds

9.1. Refunds are only available if returned goods are in brand new condition. When returning goods for a refund after 14 days, we reserve the right to charge an additional fee of 10%. Within 30 days the fee will increase to 20% etc. Which guide to your rights.

9.2. There is no refund for trade and account customers. Any credit notes issued will remain on the account for future purchases.

10. Suitability of Product

10.1. We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. 


10.2. We accept verbal instructions on the basis that Door Entry Direct Ltd will not be held responsible for any mistakes that may arise.

11. General

11.1. In line with Door Entry Direct Ltd's progressive improvement policy, we reserve the right to alter the specification and price of any article without prior notice, and without incurring any liability. 

11.2. All information and data given in company literature is subject to variation and is for general information only. 

11.3. All goods or services referred to in outstanding invoices due to Door Entry Direct Ltd by the Buyer, shall remain the absolute property of Door Entry Direct Ltd until payment of all invoiced amounts has been received and cleared.

11.4. In the event of default by the Buyer, responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers directors either individually or collectively. It is a condition of trading that such directors will reimburse Door Entry Direct Ltd for all costs and losses despite the cause. 

11.5. Items and goods recovered, returned or undelivered for which payment cannot be obtained such as installation or services must be paid for by the Buyer's directors as they are at the time of default. The Buyer's directors, either individually or collectively from their own arranged resources, should make the payment directly to Door Entry Direct Ltd within 30 days of the Buyer's default.

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